Frequently Asked Questions

Chauffeurs USA offers nationwide elite chauffeur service, with core operations in the Tri-State Area (New York, New Jersey, Connecticut) and premium coverage in major U.S. cities such as Miami, Los Angeles, San Francisco, Chicago, Washington D.C., Houston, and Atlanta. Through our trusted affiliate network, we extend global-level luxury ground transportation for discerning clients coast-to-coast.

You may book through our secure website, mobile app, or directly with our 24/7 executive concierge team at 800-475-9692. We recommend early reservations for time-sensitive itineraries and multi-city requests.

Our meticulously maintained fleet includes:

• Business Class Sedans – Volvo S90, BMW 5 Series, Cadillac CT6
• Business Class SUVs – GMC Yukon Denali XL, Chevrolet Suburban
• First Class Sedans – Mercedes-Benz S-Class, BMW 7 Series, Audi A8 L
• First Class SUVs – Cadillac Escalade ESV, Lincoln Navigator L, Mercedes Maybach SUV
• Specialty Vehicles – Executive Sprinter Vans, Mini Coaches, and Motor Coaches for groups and corporate charters

All vehicles are late-model, fully detailed, and equipped for executive travel.

Chauffeurs USA employs career professionals who are extensively vetted, trained in luxury hospitality, executive protection, and client confidentiality. Our chauffeurs are fluent in etiquette, route intelligence, and situational discretion—delivering a seamless experience for high-profile individuals.

Yes. Modifications and cancellations can be made through our client services team or portal. Please review our Elite Cancellation Policy for applicable terms based on service tier, vehicle type, and lead time.

We provide white-glove airport transfers to and from all major commercial and private terminals (including FBOs). Services include real-time flight monitoring, meet-and-greet at customs or baggage, and chauffeur-assisted luggage handling.

A three-hour minimum applies to most hourly charters. Custom packages are available for corporate events, long-distance itineraries, or multi-vehicle coordination.

Yes. Chauffeurs USA is the trusted provider for Fortune 500 firms, celebrities, diplomats, and ultra-high-net-worth individuals. We coordinate complex itineraries, multi-vehicle convoys, press-sensitive movements, and protective detail integration.

Yes. We offer premium child seating systems and ADA-compliant vehicles upon request. Please notify us during booking to ensure seamless accommodations.

Client confidentiality is foundational to our brand. All chauffeurs sign non-disclosure agreements. Chauffeurs USA uses secure communications, GPS-monitored routes, and discretion at every level. No client data is ever shared or sold.